Returns
We are happy to exchange or refund your purchase within 28 days of delivery, provided the goods are returned in unused, resaleable condition. A restocking charge of up to 20% may apply.
If the goods are damaged or faulty, we will reimburse the cost of returning them. For all other returns, the cost of return postage is the responsibility of the buyer. We recommend using a tracked service in case of loss in transit.
Our custom brake line kits, clutch line kits, hose kits and other made-to-order products are produced specifically to your specification. As such, they are non-returnable and non-refundable once production has started, except where they are found to be faulty or do not match their specification.
Please refer to our Terms & Conditions and Warranty Policy for full details on faulty goods claims.
Please send the goods along with a copy of your invoice to:
Pioneer 4x4 Limited
Unit 4 Colliton Barton
Broadhembury
Honiton
Devon, EX14 3LJ
Please include a note with your name, address, order reference and the reason for return so we can process it quickly.
Our returns policy does not affect your statutory rights as a consumer. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel most online orders within 14 days of receipt and return them for a full refund. This right does not apply to goods made to your specification or clearly personalised, including our custom line and hose kits.
Under the Consumer Rights Act 2015, you are also entitled to a repair, replacement or refund if goods are faulty, not as described, or not fit for purpose.
Contact us at pioneer4x4@outlook.com or call 01404 643149 and we’ll be happy to help.