Terms & Conditions
Unit 4 Colliton Barton, Broadhembury, Honiton, Devon, EX14 3LJ, United Kingdom
Email: pioneer4x4@outlook.com · Tel: 01404 643149 · Web: www.pioneer4x4.com
Registered in England & Wales — Company No. 10208740 · VAT No. GB291115618
"We", "us", "our" and "Pioneer 4x4" mean Pioneer 4x4 Limited.
"You" and "Buyer" mean the person or business who places an order we accept, or who accepts a quotation from us.
"Goods" means the products we agree to supply, whether stock items or items made to your order.
"Our Goods" means Goods we manufacture ourselves.
"Terms" means these terms and conditions of sale.
"Contract" means the contract between you and us for the sale and purchase of the Goods.
"In writing" includes email and other comparable forms of electronic communication.
2.1 We will sell and you will buy the Goods in line with any quotation we issue that you accept, or any order you place that we accept — in each case subject to these Terms, which apply to the Contract to the exclusion of any other terms you may seek to impose. No change to these Terms is binding unless agreed in writing by an authorised representative of each party.
2.2 Our staff and agents are not authorised to give binding representations about the Goods beyond what is set out in our published materials or written quotation.
2.3 We may correct, without liability, any typographical, clerical or other error or omission in any quotation, price list, invoice, sales material or other document we issue.
3.1 The quantity, quality, description and any specification for the Goods are those set out in our accepted quotation or in your accepted order.
3.2 Made-to-order items. Many of our products — including custom and extended brake and clutch line kits, coolant and silicone hose kits and bespoke fittings — are handmade to your order or to your specification. Because these are produced specifically for you, they are non-cancellable and non-returnable once production has started, except where they are faulty (see clause 8).
3.3 Where we make Goods to a specification you supply, you will indemnify us against any loss, damage, cost or expense arising from any claim that the Goods, as made to your specification, infringe the intellectual property rights of a third party.
3.4 We may make changes to the specification or manner of supply of the Goods where needed to meet any applicable statutory or regulatory requirement.
3.5 An order we have accepted may only be cancelled with our written agreement, and on the basis that you reimburse us in full for all loss (including loss of profit), cost (including labour and materials used) and expenses we incur as a result.
4.1 The price is our quoted price or, where none has been quoted (or a quotation has expired), the price in our current published catalogue or website price list at the date of despatch. Prices, quotations and estimates are subject to change without notice until an order is accepted.
4.2 Up to the point of delivery we may, on notice to you, adjust the price to reflect any increase in our costs that is beyond our reasonable control (for example, material or shipping cost increases).
4.3 Unless stated otherwise, prices shown on our website are inclusive of UK VAT at the prevailing rate. Pioneer 4x4 Limited is registered for VAT in the United Kingdom under VAT No. GB291115618. Where we agree to deliver away from our premises, you are responsible for any carrying, packaging and insurance charges that apply.
5.1 We may invoice you for the price once your order is accepted.
5.2 Unless we have agreed credit terms in writing, payment is due in full and in cleared funds before despatch.
5.3 If you fail to pay any sum when due, then without affecting any other right available to us we may:
5.3.1 suspend further deliveries or cancel the Contract;
5.3.2 apply any payment you make to whichever Goods we see fit; and
5.3.3 charge interest on the overdue amount at 4% per year above the Bank of England base rate, accruing daily from the due date until payment is made in full.
6.1 We deliver to the address you specify on your order.
6.2 Any delivery date we give is an estimate only. Time is not of the essence, and we are not liable for delay however caused.
6.3 We are not liable for any loss, direct or indirect, arising from a delay in delivery or a failure to deliver caused by matters beyond our reasonable control.
6.4 Please check your delivery on arrival. Partial loss or damage in transit must be reported to us within 3 working days of delivery. A complete non-delivery must be reported to us, and to the carrier, within 14 days of the despatch date.
7.1 Risk in the Goods passes to you on delivery.
7.2 Title to the Goods does not pass to you until we have received payment in full, in cleared funds, for those Goods and any other goods we have agreed to sell you for which payment is then due.
7.3 Until title passes, you must store the Goods so they are identifiable as ours, and we may at any time require their return. If you do not return them promptly, we may enter any premises where they are held to recover them, at your cost.
8.1 We warrant that Our Goods will match their specification and be free from defects in materials and workmanship at the time of delivery. Many of our stainless braided lines additionally carry a lifetime warranty against corrosion and component failure, on the conditions set out in the product's fitting guide.
8.2 The warranty does not apply to defects arising from: fair wear and tear, accidental or wilful damage, negligence, or abnormal operating conditions; failure to follow our or the manufacturer's fitting and maintenance instructions; incorrect installation, or alteration or repair carried out away from our premises; or use in competitive, track or racing conditions, or modification of the Goods.
8.3 Goods supplied by us that we did not manufacture are sold subject to the warranty (if any) of their manufacturer, and we give no further warranty on them.
8.4 Faulty goods. If you believe Goods are defective or do not match their specification, tell us within a reasonable time of discovering the issue. Once we've confirmed a claim, return them to us carrier paid within 30 days of that confirmation. We will, at our option, repair, replace or refund the Goods.
8.5 Change-of-mind returns (non-faulty). We may, at our discretion, accept the return of unwanted stock items for credit, provided they are returned to us carrier paid, in unused, resaleable condition, within 28 days of delivery; a restocking charge of up to 20% may apply. This does not apply to made-to-order items (see clause 3.2).
8.6 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded by law. Subject to that, we are not liable for any indirect or consequential loss, or for loss of profit, and our total liability under the Contract will not exceed the price of the Goods concerned.
9.1 If you are buying as a consumer, your statutory rights — including those under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — are not affected by these Terms.
9.2 As a consumer you generally have 14 days from receipt of the Goods to cancel and return them for a refund. This right does not apply to goods made to your specification or clearly personalised — which includes our custom and made-to-order line and hose kits. Stock items returned under this right must be sent back to our address (see top of this document), and we will refund the price paid in line with the Regulations.
If you become insolvent, enter into an arrangement with creditors, have a receiver or administrator appointed, go into liquidation, or cease (or threaten to cease) trading, we may cancel the Contract without liability to you. Any Goods already delivered but unpaid for become immediately due and payable.
Any performance figures we give are based on our own experience and testing and are indicative only. You are responsible for satisfying yourself that the Goods are suitable for your vehicle and intended use, and for their correct fitment, installation, testing and maintenance.
Brake and clutch line kits and similar safety-critical parts must be installed and bled by a competent person in accordance with the supplied instructions, and the vehicle's roadworthiness and MOT compliance remain the responsibility of the installer and owner.
12.1 Vehicle makes, models and part numbers (for example Land Rover, Defender, Discovery and others) are used purely to identify the application or fitment of our Goods. Our Goods are not made by, endorsed by, or supplied under the supervision of those manufacturers, and all such names and marks remain the property of their respective owners.
12.2 All content on our website and in our catalogue — including text, images, designs and logos — is owned by or licensed to Pioneer 4x4 and is protected by copyright and other rights. You may not reproduce, copy or reuse it without our prior written consent, other than copying portions for your own personal reference.
13.1 We process your personal data in accordance with the UK GDPR and the Data Protection Act 2018, and in line with our Privacy Policy.
13.2 Where the law allows, and unless you tell us otherwise, we may add your order details to our records and contact you with relevant product information. You can opt out at any time. We do not sell your personal data to third parties.
14.1 You agree to use our website lawfully and not to post or transmit through it any material that is unlawful, harmful, threatening, abusive, defamatory, obscene or otherwise objectionable, or that infringes anyone's rights.
14.2 Our website is provided on an "as is" and "as available" basis. While we work to keep the information accurate and the site available, we do not guarantee it will be uninterrupted or error-free. Always check the suitability and legality of a product for your intended use — including any local road-use rules — before fitting it. Where a product is not road-legal in your jurisdiction, it is sold for off-road or competition use only.
15.1 Neither party may assign or subcontract the Contract without the other's prior written consent.
15.2 Any notice under these Terms must be in writing and sent to the other party's registered office, principal place of business, or last known address.
15.3 A failure to enforce any part of these Terms is not a waiver of our right to enforce it, or any other part, later.
15.4 If any provision is found to be invalid or unenforceable, the rest of these Terms remain in force.
15.5 A person who is not a party to the Contract has no rights under it by virtue of the Contracts (Rights of Third Parties) Act 1999.
15.6 It is your responsibility to ensure the Goods meet all requirements of the country in which they are used. Subject to clause 8.6, we exclude liability for Goods used outside England and Wales, and you indemnify us against any cost, claim or loss arising from your failure to meet local requirements.
15.7 The Contract is governed by the law of England and Wales, and both parties submit to the non-exclusive jurisdiction of the courts of England and Wales.